Bridge is a web and mobile app that helps any employee who manages direct relationships with customers handle conversations smoothly across multiple channels on a single platform, while ensuring that the company keeps all information secure, internal, and available for analysis at any time.
Bridge’s features propel your sales team to new heights
Let your sales team sell and grow revenue—Bridge handles the rest!
Bridge brings all channels together in one powerful app
No more spread information across multiple channels and apps, in Bridge you have all of them like a chat style conversation!
This saves time and organizes data so your team becomes more productive.
360° visibility. Fully compliant conversations.
Bridge centralizes and stores every single conversation no matter the channel and your employees can stop using their personal chat apps. This way your compliance team can search any conversation in real time.
No more CRMs collecting dust. Own your information.
Bridge syncs automatically all interactions and creates summaries directly in your CRM, putting you in control of the data.
Customers will be finally really yours!
Intelligent overview of your customers... all in real time and with AI
Do you really know what’s happening with your customers before they leave or reach out? With Bridge, just ask and get instant insights. Our AI-powered Smart Agent analyzes all conversations and data sources you connect to Bridge, giving you real-time answers about customer interactions, satisfaction, and engagement—so you can take action before it’s too late.
Security and customer ownership
Say goodbye to lost documents and impersonation risks from personal chat apps. With Bridge, all communications and documents stay secure. When an employee leaves, your valuable information stays secure and is instantly accessible to their replacement.
Bridge runs as a service, making setup and operation effortless
Key considerations for deploying Bridge to your relationship managers:
Bridge authenticates with Microsoft 365, Google or user and password. We recommend using your Sign On provider.
To use WhatsApp we need you to have a Verified Meta Business account. This process is usually very simple.
Your team can use Bridge using a Web browser or just by downloading our iOS or Android apps from the official stores.
We can optionally help you to integrate Bridge to your enterprise systems. PDF's with company info, CRM's, ERPs, integrations should be simple.
Want to understand how Bridge works?
Discover it in the following short video
Common questions and answers
We hope these will help you to understand more about Bridge
Industries that primarily benefit from Bridge include those with dedicated relationship managers. Examples encompass banking, financial institutions, B2B enterprises with success and relationship managers, financial advisory services, professional service firms, and B2C businesses that engage directly with identified customers.
If your customers contact directly your employees and not a call center, then Bridge is for you.
While Bridge is versatile enough for any user, it's really designed for those who manage direct customer relationships. This means that as an employee, you'll have a clear view of all your contacts and communications with them and those customers know you and communicate directly to you.
In a call center, operators often deal with random customers, which can be tricky since Bridge is designed to foster personal connections.
Bridge is 100% cloud-based and available on Web, iOS, and Android. Its implementation is simple, requiring no servers or complex processes. Bridge leverages secure, commercial Large Language Models (LLMs) to analyze conversations in real time, assisting your team and identifying opportunities within interactions.
The onboarding process is designed to be fast and hassle-free:
1. Book a Demo or contact us: We assess your business needs and setup your account.
2. Setup: We create your company account in Bridge, allowing your users to authenticate via Microsoft 365, Google G Suite, or a username and password.
3. Launch & Monitoring: Connect Bridge to your Meta account, add your company users, and start using Bridge seamlessly.
4. Optional: We can assist with integrating Bridge into your internal systems.
Establishing a Meta Business Account is a prerequisite for utilizing WhatsApp. This can be accomplished swiftly, typically within three minutes, by visiting Meta's official website. (Click here)
Yes. Verifying your business with Meta is essential. This way, when you connect to WhatsApp, your users will see your business name instead of just a random phone number. (More info)
Meta handles the entire verification process. If your business has a website and all necessary documentation, the verification should be completed in less than 24 hours. (More info)
Yes! You can either bring your own phone line or obtain one through our portal. Please note that if you wish to use your phone number, you will need access to receive an SMS/Voice OTP from Meta to verify ownership.
Also try to use a phone line that is not yet used at WhatsApp as this can block the activation process.
No! Bridge will only use dedicated phone lines and will never utilize an employee’s existing phone line or access information from a current WhatsApp account. The concept behind Bridge is to keep personal and work life separate, allowing employees to use WhatsApp for personal use and Bridge exclusively for work.
Most standard integrations are included in our plans. However, if your company requires an advanced or customized integration with specific systems, we can evaluate the technical requirements and offer a tailored solution, which may include an additional cost.
Yes, we have a specialized support team ready to assist you with any questions or issues. Depending on your plan, we offer multiple support channels, including live chat, email, and premium support for clients with advanced requirements.
Security is our priority and we will achieve ISO 27001 and SOC2 compliance by June 2025. All our systems are constantly monitored by Wiz and we optionally can make deployments in private AWS environments.
Yes, Bridge provides detailed real-time reports and insights to help you make data-driven strategic decisions. Our platform offers valuable analytics on user behavior and interaction performance, all within an intuitive, easy-to-use dashboard.
Ready to take your company to the next level?
Click the button below to book a demo, and let us show you how it can elevate your experience—no commitment, just possibilities! 🚀
Sainapsis Inc is the developer of Bridge:
Our locations
- - 175 Southwest 7th Street, Suite 2112, Miami, FL 33130, USA
- - Calle de Ferraz 56 (Edif Triple), 28008, Madrid, Spain
- - Calle 98 # 8-28 Of 301, Bogotá, 110221, Colombia