# WhatsApp and sales follow-up for car dealerships | Bridge

> Bridge for dealerships: conversations about the vehicle, trade-in, financing and service in one history per customer for sales and service.

## From a vehicle inquiry to a relationship that comes back for service.

Connect prospecting, advice and service to follow up with every customer and know which ads turn into sales.

Teams that manage their relationships with Bridge: BMW, MINI, Hyundai, Renault, Jeep, KTM.

## The process

### 1. Interest and qualification

The lead arrives from an ad and LeadScout logs the model, the trade-in and the preferred time.

- **Customer**: I'm interested in the hybrid SUV. Can I test drive it on Saturday?
- **LeadScout**: Logged the model of interest and the preferred time.
- **Next step**: The advisor confirms the test drive.

### 2. Proposal, trade-in and financing

Quote, trade-in value and loan documents stay in the same conversation.

- **Customer**: Here are the documents for the loan.
- **Bridge**: Documents attached to the history. Bridge AI summarises what was agreed on the trade-in.
- **Next step**: The advisor sends the updated quote.

### 3. Maintenance and service

Service picks up the relationship with the context of the purchase.

- **Customer**: Here's a photo of the dent in the door.
- **ServiceDesk**: Vehicle photo received for review by the service team.
- **Next step**: Service reviews the photo and proposes an appointment.

## In the reports

- Which ads turn into vehicle sales
- Leads in test drive and negotiation
- Follow-up by each dealership advisor

[Explore the reports](https://bridge.new/en/platform.md)

## Industry questions

### Can I connect ads and sales?

Yes. Bridge reports show which ads turn into sales and how each lead moved.

### Can service see the purchase agreements?

Yes, according to the configured permissions, service reviews the customer history before replying.

## Other industries

- [Real estate and construction](https://bridge.new/en/industries/real-estate.md): A buyer who spends months between visits, documents, signing and after-sales.
- [Banking and financial services](https://bridge.new/en/industries/banking.md): An executive serving their client on the institution's channels.
- [Insurance](https://bridge.new/en/industries/insurance.md): A policyholder who gets a quote, reports a claim and renews with the same advisor.
- [Education](https://bridge.new/en/industries/education.md): An applicant who arrives from a campaign and moves toward enrolment.
- [Hospitality](https://bridge.new/en/industries/hospitality.md): A booking inquiry that ends in a corporate event.