# Reservations, front desk and events for hotels | Bridge

> Bridge for hotels: booking inquiries, preferences and agreements in one history per guest for reservations, front desk and events.

## Turn the inquiry into an experience worth coming back to.

Connect reservations, front desk and events with each customer's preferences and agreements.

## The process

### 1. Quote

Dates, guests and preferences are ready to prepare the quote.

- **Guest**: Two adults and a child, December 12 to 15, with a sea view.
- **LeadScout**: Logged dates, guests and room preference.
- **Next step**: Reservations sends the quote.

### 2. Request during the stay

The front desk checks preferences and agreements before replying.

- **Guest**: Is a later check-out possible on Sunday?
- **Bridge**: Request logged for the front desk.
- **Next step**: The front desk replies according to availability and conditions.

### 3. Corporate event

Events coordinates with sales and reservations from the same history.

- **Customer**: We need a room for 40 people after the 15th.
- **FrontDesk**: Routed the inquiry to the events team with the summary.
- **Next step**: Events prepares the proposal.

## In the reports

- Which ads generate bookings and events
- Quotes by stage
- Requests during the stay and how they were handled

[Explore the reports](https://bridge.new/en/platform.md)

## Industry questions

### Do reservations, front desk and events see the same information?

Yes, according to the configured permissions, each team checks the preferences and agreements in the history.

### Does Bridge confirm availability?

No. Availability is confirmed by the hotel team.

## Other industries

- [Automotive](https://bridge.new/en/industries/automotive.md): A lead from an ad that reaches the test drive and comes back for service.
- [Real estate and construction](https://bridge.new/en/industries/real-estate.md): A buyer who spends months between visits, documents, signing and after-sales.
- [Banking and financial services](https://bridge.new/en/industries/banking.md): An executive serving their client on the institution's channels.
- [Insurance](https://bridge.new/en/industries/insurance.md): A policyholder who gets a quote, reports a claim and renews with the same advisor.
- [Education](https://bridge.new/en/industries/education.md): An applicant who arrives from a campaign and moves toward enrolment.