# Sales and after-sales for real estate developers | Bridge

> Bridge for homebuilders: inquiries, visits, quotes, signing and after-sales in one history per buyer.

## A home is sold over months of conversations. Make each one move it forward.

Keep the buyer's journey moving from inquiry and visit to signing, handover and after-sales.

Teams that manage their relationships with Bridge: Constructora Bolívar.

## The process

### 1. Preferences and visit preparation

The buyer's preferences and the proposed visit are available to the advisor.

- **Customer**: I'm looking for a 3-bedroom apartment. Can I visit the show unit on Saturday?
- **LeadScout**: Logged the property type and the proposed date.
- **Next step**: The advisor confirms the visit.

### 2. Documents and closing

Documents, requirements and signing dates are checked in the same history.

- **Customer**: I have the bank's pre-approval letter.
- **Bridge**: Document attached to the buyer's history.
- **Next step**: The team confirms requirements and signing date.

### 3. Requests after handover

After-sales logs and follows requests with the context of the sale.

- **Customer**: There is a leak in the bathroom. Photo attached.
- **ServiceDesk**: Warranty request logged with the buyer's photo.
- **Next step**: After-sales assesses the request under the warranty terms.

## In the reports

- Which campaigns bring buyers who reach the visit
- Buyers by stage: visit, documents, signing
- After-sales requests and their follow-up

[Explore the reports](https://bridge.new/en/platform.md)

## Industry questions

### What happens if a buyer's advisor changes?

The new advisor reviews the full history and continues from the last agreement.

### Does after-sales know what was agreed in the sale?

Yes, according to the configured permissions, after-sales checks the purchase terms before replying.

## Other industries

- [Automotive](https://bridge.new/en/industries/automotive.md): A lead from an ad that reaches the test drive and comes back for service.
- [Banking and financial services](https://bridge.new/en/industries/banking.md): An executive serving their client on the institution's channels.
- [Insurance](https://bridge.new/en/industries/insurance.md): A policyholder who gets a quote, reports a claim and renews with the same advisor.
- [Education](https://bridge.new/en/industries/education.md): An applicant who arrives from a campaign and moves toward enrolment.
- [Hospitality](https://bridge.new/en/industries/hospitality.md): A booking inquiry that ends in a corporate event.