AI agents

AI agents to get more from every conversation.

AI agents work on their own or alongside your team, depending on what each process needs. Because everyone lives in the same relationship, every step stays in the history and adding AI to a new process is faster and more transparent.

People and AI agents

People and AI agents, in the same relationship.

At every stage, AI agents work on their own or in parallel with your team. Everyone reads and writes in the same history: the customer never repeats their story and no one loses context.

Stage	Prospecting	Qualification	Pre-sale	Close	After-sale	Expansion

People	No human step		Sales advisor		Service ensures customer satisfaction
AI agents	Prospects	Qualifies	Supports pre-sale	Supports the close	Answers questions	Helps with paperwork
How they work	On their own		In parallel with the advisor		In parallel with the service team
Impact	No paid lead goes unanswered		More sales per advisor, lower cost		Fewer lost customers and more repeat purchases

One history · One AIBridge AI understands and summarises the whole relationship, and gives that context to every person and agent.

Adding an agent or automating a process is incremental: not another integration project.

LeadScout

From initial interest to a better-prepared sales conversation.

Gathers the customer's needs, applies your company's qualification criteria and hands the advisor a summary to continue.

Gathers needs and relevant details.
Uses the defined qualification criteria.
Prepares the context for sales follow-up.

LeadScoutAI agent

9:41

VMVertex MotorsBusiness account

TodayThis business uses a secure service from Meta to manage this chat.

Hi, I'm interested in the hybrid SUV for family use. I'd trade in my current car.10:00

Happy to help. Would you finance the balance? Which day suits you for a test drive?10:01

Yes, I'd finance the balance. Saturday morning.10:02

Message

Result

Logged vehicle of interest, trade-in and financing
Applied the configured qualification criteria
Handed the summary to Sarah Collins · Sales

The team continues with

The test drive, confirmed by Sarah Collins

ServiceDesk

Useful answers for the customer. More capacity for your team.

Answers questions and handles requests with the information the company publishes. When a case needs assessment, it logs it so the team can continue.

Replies with configured company knowledge.
Supports the requests within its scope.
Keeps context for the case to continue.

ServiceDeskAI agent

9:41

VMVertex MotorsBusiness account

Today

What are the workshop hours and what should I bring for maintenance?10:00

The workshop is open Monday to Saturday, 7:00 to 17:00. Bring the vehicle registration and the warranty booklet.10:01

Thanks. I'm also sending a photo of the dent in the door.10:02

I received the photo and logged your request for the service team to assess.10:03

Message

Result

Inquiry answered: workshop hours and requirements
Request logged with the vehicle photo

The team continues with

Assessing the photo, done by the service team

FrontDesk

Every need reaches the right team.

Identifies what the customer needs and routes each request to the right person, team or agent, with the conversation context.

Identifies the reason for contact.
Applies the configured routing rules.
Keeps the context when the owner changes.

FrontDeskAI agent

9:41

VMVertex MotorsBusiness account

TodayThis business uses a secure service from Meta to manage this chat.

Hi, I'd like a quote for a new motorcycle and also to ask about my maintenance.10:00

Thank you. I'm routing the quote to the sales team and logging the maintenance question for service.10:01

Message

Result

Identified two requests: quote and maintenance
Routed each according to the configured rules
Kept the conversation summary

The team continues with

The quote, in sales
The maintenance question, in service

Bridge AI and AI agents play different roles.

Assistance for the team

Bridge AI

Looks up and summarises information in the history so a person can continue the work.

Configured tasks

AI agents

Take part in conversations with a defined role: prospecting, service or routing.

AI agents are billed per handled conversation.Pricing

Let's talk about making every relationship more profitable.

Let's review your sales follow-up, your customers' experience and the productivity opportunities with Bridge.

Book a meeting

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